Four Strategic Modernization Projects

Background

What do you do when you feel like your technology is falling behind? The time and costs associated with researching, migrating, and onboarding on a new system add up quickly. We’re here to tell you that your current infrastructure can do more than you think it can. With the right approach, your MultiValue System will amaze you.

By undertaking four strategic modernization projects, Asahi Refining was able to extend the life of their system for years to come. The system upgrades allowed Asahi to achieve significant savings in time, money, and efficiency in their ongoing operations while maximizing the capabilities of their legacy MultiValue system and avoiding the headaches associated with migration and onboarding a new system.

Situation

Your Current Infrastructure can do more than you think it can.

Asahi’s system was reaching the end of its life. While researching and evaluating possible options for replacement, instead of finding a new solution, the team at Asahi came to appreciate all the benefits of their current system and decided to look for a way to bring the existing system into the future. Knowing that our specialty is helping clients modernize and maximize the functionality of their legacy MultiValue systems, Asahi asked us what we could do with their current infrastructure to meet their business goals.

Together, we discussed the company’s goals and the possibilities available to them using their existing MultiValue infrastructure. From there, we developed four key modernization projects to bring their existing system into the 21st Century. Through development and implementation, we were able to not only meet, but exceed expectations.

We tell clients that their MultiValue Systems will amaze them. We specialize in creating custom systems designed to optimize our clients’ business goals.

The Four Strategic Solutions

Customer Web Portal, Automated Notifications, Trade Center, and Paperless Reporting. achieved benefits above and beyond expectations. Asahi was able to extend the life of their system while maintaining continuity of legacy data. Additionally, easier access to data and automation of many repetitive tasks resulted in improved efficiency in processes throughout the company. 

Customer Web Portal

Seamlessly generated reports improve accuracy in client services communication across the board.

The Customer Web Portal is a secure, graphical front-end, user-friendly system that pulls directly from the data rich back-end systems. Customers can log in, easily and securely access frequently requested data including account balances, invoices, and job-status history.

Prior to this upgrade, customers had to reach out to a Customer Service Representative, inquiring via phone or e-mail, to access basic information. The addition of the Customer Web Portal has empowered customers to have better access to their data on their terms. This has improved customer satisfaction while freeing up the Customer Service department to handle more complex queries.

Automated Notifications

The Automated Notifications feature connects Asahi’s customers to process updates. Working in tandem with the Customer Web Portal, Automated Notifications alerts customers to status changes of their orders and when new documents are available in the portal.

As jobs go through different phases of refining, every stage is tracked in the back-end system.  Pulling directly from Asahi’s the data rich Rocket UniVerse system, documents and alerts are automatically generated and sent to customers via e-mail.

The push alerts are customizable based on the information customers wish to receive. Alerts can be sent to multiple customer users as needed.

The automation of sending documents and notifications has increased efficiency significantly for Asahi. Prior to the automated notifications upgrade customer service spent hours per day tracking job status, generating new documents and sending individualized e-mails to customers.

Paperless Reporting

With Paperless Reporting, 10 years of legacy data are now accessible with a keystroke. Employees across the company can now access PDF and text-based reports on their desktop with a simple retrieval mechanism. A deep well of legacy data is now easy to access with intuitive sorting and search functionality.

Additionally, since the implementation of Paperless Reporting, paper usage at Asahi has decreased by 90%

Trade Centre

The Trade Center is a user-friendly GUI-front end application that enables Traders to complete a trade while on the phone with a customer.  In a much-needed upgrade from paper tickets, the GUI trade screen requires that the trader enters only 6 pieces of data, most of which is easily accessed from drop-down menus. The application provides internal data validation through the back-end in addition to a review screen for the trader to confirm accuracy before making the trade live.

The ability to review and confirm the data in real-time in a user-friendly application has drastically improved the efficiency of the Trading Department.